In any management environment the IT infrastructure refers to a set of resources including hardware, networks, software, facilities which envelope all the branches of IT, so that they are available to develop, monitor, test and deliver results. Infrastructure in IT, does not include the people who are managing it, as also the case of processes and/or documentations that are related to IT.
For IT infrastructure a standard has been created by the Information Technology Infrastructure Library (ITIL), which characterizes techniques and practices accepted as the best, in the IT community.
ITIL guidelines are used throughout the world, whether in private or public undertakings or organizations, giving them a kind of design on the ways to plan and manage IT activities in any given environment. To make sure that the information given out by the library is always accurate, it keeps on updating all definitions, bringing the advancement in technology under its purview, as they happen.
The ITIL is respected for its professional and systematic methods in managing services related to information technology management, and the benefits of adopting these methods can be summarized by the following:
It reduces costs of IT, by brining the best and accepted practices in IT Management, which are proven and have passed the test of time. This method brings in a more systemized and professional approach for delivering services, and enhances customer satisfaction.
When ITIL methods are put into practice there will be an increase in productivity, even as the people who are looking after the management can develop new experiences and skills. More importantly through delivery systems which are greatly improved, to the third parties, by adapting ITIL standards, service standards get regulated and work more efficiently.